Design Jobs Wales

applicant

We’re a creative digital agency with great clients all over the UK.

You are hyper-organised and efficient, able to help us with project management and deal with clients – you will get a chance to be ambitious and get involved in as much as you can handle.

Our clients are pretty mouthwatering for a small agency, so a passion for driving things forward and keeping us in shape is a must.

Client/Account Manager

The Client Manager’s role is to provide outstanding client service to accounts, build excellent client relationships and setting the strategic vision for accounts to encourage new and repeat business.

To be considered for the role of Client/Account Manager, you will need to demonstrate:

• Previous digital agency experience
• Excellent administrative and project management skills
• Excellent communication skills

Key Roles and Responsibilities:

• Day to day account handling
• Building and maintaining client relationships
• Establishing clear lines of communication and ensuring all members of the team are informed of project status and delivery expectations.
• Planning and strategy administration
• Take care of workflow planning, process and diary management
• Enforcing studio processes and sign-off procedures.
• Tracking projects – overseeing finances, timesheets, schedules and timelines.
• Maintenance of blog and social media channels in-house.
• General office administration and management.
• Hosting, greeting guests, answering calls and carrying out all reception duties.

The successful candidate will have the following skills and experience:

• Experience within a Client Relations/Account Manager role
• Professional digital and multi-channel social media experience
• Working knowledge of Google Analytics, Google PPC, UX and SEO
• Excellent copywriting skills with experience in writing website content, newsletters and blogs
• Commercial awareness
• Excellent written and verbal communication skills
• Enthusiasm for the role
• Ability to work under pressure and meet deadlines
• Work effectively managing and working as part of a team